Emergency Care

Our quick start care team is on hand to provide emergency care arrangements tailored to your needs, anywhere in the UK

We can provide home care within 24 hours

All manner of events can trigger a need for emergency care, an accident, a fall, a sudden deterioration in health or a change in circumstances that may mean a family caregiver or current carer is unable to provide the care you need. We are here to help you whatever the situation and our care team is on hand to provide live-in emergency care within 24 hours if necessary.

Whether it’s urgent respite care for a person returning from hospital, for someone living with dementia or for someone with overnight care needs or mobility problems, we can provide 24-hour emergency care at short notice.

We will always do everything we can to put arrangements in place according to your needs as quickly as possible.

Our team can discuss your requirements and draw up a quote the same day to help you make your decision. While doing this, our Local Area Advisor will also be in touch to arrange an assessment either over the phone or if possible, with a visit to discuss in person. Our Advisors work closely with our care team to identify the most suitable carer for you and a full support plan is worked out. The most important part of this process is communication between you and your family, your Christies Care Advisor and our care team to ensure we are all working towards the same goal, to settle you or your loved one into a care routine in the comfort and surroundings of your own home as quickly and with as little disruption as possible.

Quick Start Emergency Care can be arranged on the same day as someone being discharged from hospital in which case we can also liaise with the Discharge team and OT to work with their timescales and any follow up care requirements.

Emergency Care: Client case study

Mr Quantril – in his own words

“I recently had an accident which blinded me. One moment I could see and the next I was completely blind. I was helpless. I live alone, but I needed someone to be there to give me medication 4 times a day, as well as give me food, guide me around the house and so on. My daughter organised a live-in carer from Christies Care, who arrived within 24 hours of asking for help. He looked after me for the two weeks while my sight recovered. He was a crutch when I needed one.

“I am one of eight boys and have always stood on my own two feet. I won the boxing cup when I was in the army, fought in Africa and in Italy and stayed fit all my life. Until I was 80 I swam a mile a day. In the last few years my body has started to let me down a bit, but I like to stay active and independent. I’m adaptable. When my wife died, I had never cooked for myself, so I learned to cook. So I hate it when people come and start to interfere and try to run my life for me. Just because I’m old doesn’t mean that I can’t run my own life how I want.”

“So when I had a new shower and scalding hot water got into my one good eye and blinded me, I didn’t know what to do. I didn’t want my daughter to take time off work to look after me – for a start I didn’t know how long it would take to get better. I didn’t want anybody interfering.”

“But I needed help!”

“Gary, the carer who came from Christies Care, was perfect. He did what needed to be done, but he didn’t interfere. I usually go to a lunch club every Thursday, so when my eye was good enough, Gary took me to the bus station and put me on the bus to the lunch club. That was just the sort of nudge I needed to start being independent again. He was a godsend.

“I hope I never need anybody to look after me again but if I do, I’d have Gary back like a shot.”

Home Care Services

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97%

A staggering 97 percent of people do not want to go into a care home if they become ill or less able to cope.