Meet our Senior Management Team
Freddy Gathorne Hardy
Freddy has enjoyed a fascinating and diverse career, first exploring the jungles of the world collecting termites and studying for a PHD at the Natural History Museum before leaving to work as a management consultant in London where he specialised in improving the performance of many different companies and learned the importance of customer service.
Freddy moved back to Suffolk with his growing family in 2009 when he joined the family business, Christies Care. “I learned a lot. Fast. The care world is not like any I had seen before. And I soon realised why Christies Care had grown so well. Because it does a good job and has good people working for it. And the satisfaction of helping a carer to do the right thing for her client is immense. I’ve been here for 11 years now. Slowly learning how to do my job better and better. Watching as the training team have made their training into the best in the country; seeing our new client team develop so that more than 10 out of 11 clients ask for their very first carer back; seeing our bookings and carer support team organise things so that if someone rings up, asking for care tomorrow, we can say yes. Looking at our recruitment team getting so that we recruit better and better quality carers, watching our quality and complaints team get so that carers will thank them for their help if there have been problems and complaints.
My job now is two-fold:
1. Asking questions. Asking people if there are better ways of doing things. Finding out the root causes of problems and asking people how they can be fixed so that the problem doesn’t happen again. Asking people for the evidence of their good performance.
2. Having ideas about how to make things better and better than that, seeing other people have ideas and turn them into something that makes life better for the carer or the client.
Our success is guided by one simple value which always puts our clients at the heart of our business decisions: “Do as you would be done by.”
Hugh Gathorne Hardy
CHAIRMAN & DIRECTOR
Hugh was a founder shareholder of Christies Care and has been chairman since 1991. His active interest and investment has been key to the development and growth of the company to its current size – Christies Care is one of the UK’s leading live in care agencies providing around 23,000 weeks of care a year. Hugh’s focus is on maintaining and improving the outstanding service Christies Care gives to its clients, carers and staff. He is closely involved with the day-to-day running of the company and still frequently visits clients.
A Suffolk man, Hugh’s background was in commerce and banking and as a management consultant and chartered accountant.
Operations Manager and Registered Manager for Christies Care Ltd
Charlotte’s background working within HR and operational Policing for Suffolk Constabulary, provides an invaluable foundation for her dual role as Operations Manager and Registered Manager for Christies Care Ltd.
“I have a strong policing background specifically within Safeguarding. I received a Chief Constable’s Commendation Award and was recognised by the Chief Constable for my Leadership Skills. As an HR Consultant I was awarded an HR degree for CIPD Chartered Member.
“I had heard so many good things about Christies and their reputation in the live-in care sector and I was drawn to the family-run business and their strong values. My key focus for Christies has been around service improvement and change management. My passion is people: I love working with our staff to influence and lead them to ensure that we give the best service possible to our clients and carers. As Registered Manager, my mission is to ensure Christies Care provides the highest quality of care possible and to ensure we are outstanding at everything we do. I am excited about my future within Christies Care and continuing our success and guiding the company values by always putting our clients at the heart of our business decisions.”