Meet our Care Management team

Ensuring our clients get the care they need

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Providing seamless support to each care package from carer to client.

Our care management team makes sure that our clients get the care (and carers) they want and need; that our carers are well looked-after and are doing their work well.

From helping with routine enquiries to dealing with emergencies, the team has been trained to be efficient and effective, making sure that above all our clients are able to live as independently and as happily as possible.

Using our main value of “do as you would be done by” our team organise and manage the carers, making sure that our clients’ personal goals are met; that they are happy at home and that families know and understand what we are doing to help.

Led by James and Ebony, the team set up regular teams of carers; making sure that our clients have people they know and like looking after them, booked far into the future to give predictability and certainty.

James Watkiss

I joined Christie’s Care in January 2014, and since then have been managing various teams within Care Management. I am very proud to be part of a team that strives to give the best to our clients and carers, and never stops trying to be the best we can.

I am a proud father to my three-year-old son, and five-year-old daughter, both of whom command most of my time! I am an avid golfer and love getting a round in when I can. I’d love to say that my golf is the Outstanding standard that Christie’s Care strives for, but sadly this would not be entirely true!

I joined Christie’s Care in January 2014, and since then have been managing various teams within Care Management. I am very proud to be part of a team that strives to give the best to our clients and carers, and never stops trying to be the best we can.

I am a proud father to my three-year-old son, and five-year-old daughter, both of whom command most of my time! I am an avid golfer and love getting a round in when I can. I’d love to say that my golf is the Outstanding standard that Christie’s Care strives for, but sadly this would not be entirely true!

Ebony Thomas

I joined Christie’s care in 2018 and have enjoyed building relationships with our carers and clients. No two days are ever the same, and the office staff are incredible and supportive – it’s a great environment to work in. I like that we all have the same vision and are all dedicated to providing the best service possible.

Out of work I spend time with my partner and crazy daughter; we all enjoy paddleboarding (or in my case falling off!)

I joined Christie’s care in 2018 and have enjoyed building relationships with our carers and clients. No two days are ever the same, and the office staff are incredible and supportive – it’s a great environment to work in. I like that we all have the same vision and are all dedicated to providing the best service possible.

Out of work I spend time with my partner and crazy daughter; we all enjoy paddleboarding (or in my case falling off!)

Nicola Phillips

I have been with Christies Care since 2014. I have worked as part of the Bookings Team, New Client Team and now currently assisting with the Care Management Team. I love my job and am passionate about delivering customer service to a high standard.

I have been with Christies Care since 2014. I have worked as part of the Bookings Team, New Client Team and now currently assisting with the Care Management Team. I love my job and am passionate about delivering customer service to a high standard.

Harriet Charters

I’ve worked with Christies Care since 2020. I really enjoy it, there’s an amazing office team and I love speaking with the clients and carers, sometimes just for a chat!

I live with my partner and our pug, who is a spoiled prince!

I’ve worked with Christies Care since 2020. I really enjoy it, there’s an amazing office team and I love speaking with the clients and carers, sometimes just for a chat!

I live with my partner and our pug, who is a spoiled prince!

Leah Podger

I joined Christies Care in November 2021, having worked in community, nursing and residential care for the previous 12 years within the Suffolk area. My role is to support our clients so they maintain independent living within their homes. I also provide support to our carers so they can give this type of support. I enjoy working at Christies Care, with caring and encouraging colleagues. I learn something new every day.

When I’m not at work, I enjoy going for long walks, taking photos and spending time with my family and friends.

I joined Christies Care in November 2021, having worked in community, nursing and residential care for the previous 12 years within the Suffolk area. My role is to support our clients so they maintain independent living within their homes. I also provide support to our carers so they can give this type of support. I enjoy working at Christies Care, with caring and encouraging colleagues. I learn something new every day.

When I’m not at work, I enjoy going for long walks, taking photos and spending time with my family and friends.

Hannah Evans

I have been with Christies Care since 2016 after changing counties and careers. It’s a world away from what I was used to, but I wouldn’t change a thing. I enjoy that every day is different at Christies, and meeting characters, both in and out of the office.

In my spare time, I am chasing after my 3-year-old boy and 6-year-old girl, who both like telling people I work for ‘Rice Krispies Care’!

I have been with Christies Care since 2016 after changing counties and careers. It’s a world away from what I was used to, but I wouldn’t change a thing. I enjoy that every day is different at Christies, and meeting characters, both in and out of the office.

In my spare time, I am chasing after my 3-year-old boy and 6-year-old girl, who both like telling people I work for ‘Rice Krispies Care’!

Emma Ford

I started with Christies Care in 2004 and have been fortunate to have been able to work across all of the teams in the Care Management Department. 

I love the diversity of our work and how everything we do is aimed at continually improving our service and supporting everyone that needs us. I love being able to help and support people in whatever way I can 

In my own time, I have a hectic and active family life and we are very blessed to have three wonderful children. 

I started with Christies Care in 2004 and have been fortunate to have been able to work across all of the teams in the Care Management Department. 

I love the diversity of our work and how everything we do is aimed at continually improving our service and supporting everyone that needs us. I love being able to help and support people in whatever way I can 

In my own time, I have a hectic and active family life and we are very blessed to have three wonderful children. 

Imogen Rowland

I have been with Christies Care for three years and enjoy my role, particularly the diversity as each day is different and varied.

Whilst not in the office I am a mother to my 7-year-old son, 3-year-old daughter and you will find us mostly at the beach.

I have been with Christies Care for three years and enjoy my role, particularly the diversity as each day is different and varied.

Whilst not in the office I am a mother to my 7-year-old son, 3-year-old daughter and you will find us mostly at the beach.