Meet your Carer Support Team

Providing essential guidance and support for all our carers

We know that being a live-in carer can be stressful. You have a lot of responsibility.

For example, if your client is suddenly taken ill, it is always going to be up to you to call the ambulance, liaise with the paramedics and the NHS and you will most likely be in an unfamiliar part of the UK.

The Carer Support team is there to make things easier for you. You will be given two members of the team who are on hand to give you support and advice when you want it.

Most of the team work from 9am to 5pm, Monday-Friday; but if you have an emergency, we always have someone on call 24 hours a day, 7 days a week and 365 days a year. Your team is there for you to ring them. If you need advice, they will do their best to give you the right answer.

You may want to know which train to catch to get from a client in Manchester, to a client in Sevenoaks – they’ll tell you. You may want some advice on how best to care for a client with dementia – they’ll either give you the advice you need themselves or, if your query is more complex, they’ll put you through to the right part of the training team.

You may want to know what you should do about a particular medication – they’ll either advise you there and then or find out the answer or tell you who to talk to. You may just want a chat, so give them a ring: they are always happy to talk to you.

Victoria Shortley

Head of Carer Support Team

I have worked for Christies Care since January 2005 as a Carer Support Coordinator, I took a short break in 2006 to take a short tour around Europe and returned in February 2007 again as part of the Carer Support Team. I have been in my current role since October 2016.
Meet your Carer Support Team - Victoria Shortley
Claire Bigwood Custom

Claire Bigwood

PA to Head of Carer Support

I joined Christies in October 2015, following my relocation to Suffolk from Kent. My role is to provide admin support to the Carer Support team, giving them the chance to concentrate on giving our carers first class support, while I deal with all the necessary bits of nitty gritty you find in any well-run office. I love being part of such a friendly and enthusiastic team.

Hana Mitchell

Carer Support Co-ordinator

I joined Christies Care in July 2018 as an Apprentice Compliance Administrator. My role is to make sure every application is up to date and to keep in touch with the applicants. I love chatting with the applicants and helping them towards the next level of becoming a carer with us.
Hana Mitchell
Elizabeth Martin

Elizabeth Martin

Carer Support Co-ordinator

Bio to follow

Elisabeth May

Carer Support Co-ordinator

Bio to follow

Elisabeth May
Ellie Williams

Ellie Williams

Carer Support Co-ordinator

Bio to follow.

Zoe Loveridge

Carer Support Co-ordinator

Bio to follow.

Zoe Loveridge
Fern Baxter

Fern Baxter

Carer Support Co-ordinator

Bio to follow.