The New Client team are led by Emily Smith, who has been with us for 13 years.
Our New Client team strive to provide person-centred care, making sure every consideration has been made to deliver safe and efficient live-in care for you. The team are trained to listen, provide information about Christies Care and take the steps to set up a live-in care package that is tailored exactly to your needs.
We always ask for your feedback on our carers, as having the right carers makes all the difference to your wellbeing and happiness. We work very hard to take into account your personal interests and preferences before matching you with a carer whose company you will enjoy and be reassured by. In fact 74% of clients insist that the first carer we introduce them to is assigned to their regular rota of familiar and friendly carers.
Emily Smith
Head of New Client Team
“As the New Client Team Leader, I am proud of the service that my team strive to offer our New Clients. I am lucky to work with such a passionate and driven team.”
Mandy Bowen
New Client Co-ordinator
“When my mother was diagnosed with terminal cancer she made the choice that she wanted to remain in her home, however she was scared to be alone. I looked into Live-in-Care for her and this gave my mother peace of mind and allowed me to maintain my family life and be involved as a daughter not a carer.”
Nicola Phillips
New Client Co-ordinator
“My colleagues are so caring, kind, knowledgeable and compassionate and I enjoy coming to work each day. It is a very satisfying job, allowing people to stay in their homes and remain as independent as possible.”
Kate Harvey
Supervisor of New Client Team and Local Area Advisors
“I really enjoy speaking to different people daily. My understanding of what is involved in care comes from previously being a Support Worker for adults with learning difficulties and personal experience with family members. I know caring can be a challenging but very rewarding job.”
Sam Deare
New Client Co-ordinator
“My role at Christies is a great challenge and constantly rewarding”
Ellen Lewis
Assistant to the Registered Manager
I joined Christies Care in April 2018 as part of the ‘Green Team’ in carer support before moving to the New Client team.
I have 4 years’ experience in the care sector, having previously worked in supported living, mental health services and domiciliary care.
“Within my current role I enjoy being able to guide clients and/or their families through the process of setting up care and ensuring they are given all the information they need to make an informed decision.”
Emma Payne
New Client Co-ordinator
“Although I have not had any care experience myself, when talking to our carers I always do my best to understand what they are going through and always ensure I offer the best support I can to both our clients and carers.”
Thomas Nunn
New Client Co-ordinator
“Our commitment to reliability – our specialist expertise and experience means we will not let you down. Our dedicated team works hard to ensure that no client is ever left without a carer.”
I joined Christies Care in February 2020 as part of the Sapphire bookings team. This was after almost 11 years working in Post Offices. In my time at the post office I covered various roles from Clerk to Branch Manager.
I joined Christies Care for a new challenge and to find a sense of reward in my work – and I have not been disappointed! I can see myself being with the company for a long time! The support I have received from colleagues to management has been incredible.
When I am not working, I am a proud father to George (who takes up most of my time!). I also enjoy fishing, spending time with family and friends, and I’m a keen follower of football.
