Meet our New Client Team​

Friendly, caring and understanding

The New Client team is led by Emily Smith.

Our New Client team strives to provide person-centred care, making sure every consideration has been made to deliver safe and efficient live-in care and hourly care for you. The team is trained to listen, provide information about Christies Care and take steps to set up a live-in care package that is tailored exactly to your needs.

We always ask for your feedback on our carers, as having the right carers makes all the difference to your wellbeing and happiness. We work very hard to take into account your personal interests and preferences before matching you with a carer whose company you will enjoy and be reassured by. In fact, 74% of clients insist that the first carer we introduce them to is assigned to their regular rota of familiar and friendly carers.

Emily Smith

Head of New Client Team

I have worked for Christies Care since 2006. I enjoy the fact that in my role I’m always meeting and speaking with new people and no day is the same.

“As the New Client Team Leader, I am proud of the service that my team strives to offer our New Clients. I am lucky to work with such a passionate and driven team.”

In my spare time I enjoy spending time with family and friends, especially my two beautiful nieces. I attend yoga classes and volunteer my time to the local Brownie unit and Dance School.
Emily Smith​
Mandy Bowen​

Mandy Bowen

New Client Co-ordinator

I’ve been with Christies since early 2013. The best thing about my job is helping people live independently in their own home.

“When my mother was diagnosed with terminal cancer she made the choice that she wanted to remain in her home, however she was scared to be alone. I looked into Live-in-Care for her and this gave my mother peace of mind and allowed me to maintain my family life and be involved as a daughter not a carer.”

I have a young daughter so when I’m not working I’m with her, enjoying our time together.

Nicola Phillips

New Client Co-ordinator

I started with Christies Care in 2014 and I absolutely love my job which is always so varied and no two days are the same.

“My colleagues are so caring, kind, knowledgeable and compassionate and I enjoy coming to work each day. It is a very satisfying job, allowing people to stay in their homes and remain as independent as possible.”

I am a family girl and all of my spare time involves running around after my 10 year old and 18 month old daughters.
Nicola Phillips​
Kate Harvey​

Kate Harvey

Supervisor of New Client Team and Local Area Advisors

I started with Christies in March 2015 as a Recruitment Co-ordinator and then moved roles to the New Client Team.

“I really enjoy speaking to different people daily. My understanding of what is involved in care comes from previously being a Support Worker for adults with learning difficulties and personal experience with family members. I know caring can be a challenging but very rewarding job.”

I enjoy dancing, walks at the beach and time with my family.

Sam Deare

New Client Co-ordinator

I have worked for Christies since 2015, first within the carer support team and then moving on to working with the New client team.

“My role at Christies is a great challenge and constantly rewarding”

Previously, I worked within the care sector as a support worker to clients with physical disabilities, dementia and learning disabilities.
Sam Deare​
Ellen Lewis​

Ellen Lewis

Assistant to the Registered Manager

I joined Christies Care in April 2018 as part of the ‘Green Team’ in carer support before moving to the New Client team.

I have 4 years’ experience in the care sector, having previously worked in supported living, mental health services and domiciliary care.

“Within my current role I enjoy being able to guide clients and/or their families through the process of setting up care and ensuring they are given all the information they need to make an informed decision.”

When I am not at work I have a 6 year old daughter who keeps me on my toes.

Emma Payne

New Client Co-ordinator

I have been working for Christies Care since June 2010 and I really enjoy working as part of a team and speaking to clients and their relatives.

“Although I have not had any care experience myself, when talking to our carers I always do my best to understand what they are going through and always ensure I offer the best support I can to both our clients and carers.”

During my spare time, I enjoy spending time with my family and socialising with friends.
Emma Payne​
Thomas Nunn​

Thomas Nunn

New Client Co-ordinator

“Our commitment to reliability – our specialist expertise and experience means we will not let you down. Our dedicated team works hard to ensure that no client is ever left without a carer.”

I joined Christies Care in February 2020 as part of the Sapphire bookings team. This was after almost 11 years working in Post Offices. In my time at the post office I covered various roles from Clerk to Branch Manager.

I joined Christies Care for a new challenge and to find a sense of reward in my work – and I have not been disappointed! I can see myself being with the company for a long time! The support I have received from colleagues to management has been incredible.

When I am not working, I am a proud father to George (who takes up most of my time!). I also enjoy fishing, spending time with family and friends, and I’m a keen follower of football.