Job Title: Registered Manager
Reports to: Operations Director
Christies Care provides domiciliary care to dependent adults and has been rated as Outstanding by the Care Quality Commission (CQC).
The core values of Christies Care are:
- Do as you would be done by
- Bring positive energy
- Be outstanding
- Do what you say you will do
Job Purpose
The role of the Registered Manager is to ensure the effective delivery of the care service across Jersey. The Registered Manager will manage, support and supervise the work of the Jersey team.
Description
The Registered Manager is responsible for ensuring that the best possible service is provided to Carers and Clients. As a manager, the Registered Manager will be a trusted, experienced and credible leader with a proven track record of success.
Key Responsibilities
- Develop, train and support the team to ensure they meet the high standard of customer care expected
- Keep up to date with relevant legislation and ensure that regulations, policies and procedures are followed
- Assist with recruitment
- Provide efficient and effective support to Carers, Clients and relatives
- Take responsibility for comments, compliments and complaints for the service, ensuring these are collected and passed to the relevant person in a timely manner
- Identify safeguarding issues and report these to the Quality and Safeguarding department
- Ensure that statistics, records and reports are maintained to complete the statutory data required
- Identify potentially useful marketing opportunities
- Develop networking opportunities to build positive relationships
- Develop and manage relationships with stakeholders involved in the Client’s care
- Undertake out-of-hours duties, arrange cover for shifts and cover shifts where necessary
- in the event of staff shortages
- Work with the senior management team to reach financial targets
- Ensure all processes are accurate, robust and compliant in line with the Jersey Care Commission regulations
- Utilise the Christies Decision Making Model to make timely, risk-based and informed decisions
- Conduct regular debrief exercises to reflect on and improve working practices
- Manage Key Performance Indicators, identifying areas of poor operational performance against standards and implementing actions to improve
- Support opportunities for Continuing Professional Development, providing consistent recognition and praise
- Provide timely, regular and informative communication and feedback to proactively build and develop meaningful relationships to create an open, honest and transparent culture
- Manage all employee relation matters, with advice and guidance from the HR Advisor where necessary
Person Specification
- Role model of Christies Care Customer Service Commitment
- Passion for care with the ability to deliver a highly effective service
- High level of commercial awareness with proven experience in achieving Key
- Performance Indicators
- Strong organisational change, analytical and problem-solving skills
- Experience of managing and influencing employees, with the ability to improve employee retention and engagement
- Successful track record of developing team capability in line with the business plan
- Ability to coach others
- Ambitious for self and the Company, with the ability to be self-critical and responsive to feedback
- Ability to provide feedback and manage difficult conversations
- Role model for equality, diversity and inclusion
- Ability to analyse and suggest improvements to working processes
- Excellent organisational skills with proven ability to multi-task and prioritise as required
- Excellent communication skills, both written and verbal
- Strong experience of people management processes
- Active and empathetic listening skills
- Excellent attention to detail
- Emotional intelligence
- Flexible and adaptable
- Resilient
- Ability to observe and maintain confidentiality
- Ability to maintain professional boundaries
- Up to date knowledge of relevant legislation
- Proficient in using Microsoft Office software
- Level 5 Diploma in Adult Care qualification or desire to work towards
Performance Criteria
- Net Promoter Scores
- Reaching agreed targets and outcomes
- Key Performance Indicators
- Team’s performance indicators
- Meeting deadlines
- Contribution towards business plan
- Individual and team development
- Personal development
- Feedback from Clients, Carers and colleagues
This job description sets out the main duties and responsibilities of the job holder. It does not constitute an exhaustive or comprehensive list and the job holder may be required to carry out any additional tasks as and when requested to do so by their manager.
This job description may be reviewed or changed from time to time according to the needs of the Company, Clients, Carers and Jersey regulations and is to be used in line with Company Policies.
How to apply
To apply, please send your CV to demi.winton@christiescare.com
Closing date 5th September 2023
